Customer Support Channels
A 1–Hour Response Guarantee
Every single assistance request you send to us will be responded to within maximum one hour. If your support ticket or email needs additional assistance from an administrator, we’ll without delay forward it and leave a note to inform you that your issue is being worked on. If you make use of the Admin Services package, any of the server management tasks included there will be executed at a time that is convenient for you.
An Outstanding Help Desk Support Service
We’ll be at your disposal 24x7 to answer any inquiries that you may have connected with our Site Control Panel or any of the apps that we have installed for you on the dedicated server. If you also require assistance with server management procedures, you can take a look at our Admin Services package, which includes backup space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and problem troubleshooting procedures
A User–Friendly Help Area
Our Site Control Panel was installed by default for every Linux dedicated servers hosting package. Among its features is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can perform. The majority of instructional articles in addition video versions that show all the operations that you can perform in a very illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the Site Control Panel.